Information under RTI: NHAI - Excessive Waiting time on Manesar Toll Plaza.

On Sunday, December 11, 2016 at 4:22:28 PM UTC+5:30, Sanjeev wrote:
Registration Number
S K Goyal
Date of Filing
RTI Fee Received
Payment Mode
Credit or Debit Card / RuPay Card
SBI Reference number
Transaction Status
Transaction Successful
Request filed with
National Highways Authority of India (NHAI)

I recent passed through Manesar Toll Plaza on NH-8 coming from Jaipur side on 10th Dec 2016 evening. At toll plaza it took up around 20-25 minutes to pass through as the waiting line was very long. The Q was around half a kilometer. It is understood that as per court orders any toll plaza has to be made free if the length of pile up exceeds certain meters. In this back ground please inform:

(i)             The reference of such court order?
(ii)            What steps has been taken by HNAI to ensure that concessionaire follows such court order?
Telephone Number
Email Id